Need to return something?

Of course, we hope that you are happy with our products so returning them is not necessary! If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you. The following applies to our return policy:

  • The product must be returned within 30 days after delivery.
  • Only products purchased directly from can be returned.
  • Products purchased from retailers or stores must be returned there according to the specific return policy of this retailer or store.
  • If you make use of your right of withdrawal, the costs of return are for your own account.
  • Ensure that the product is returned in its original packaging.
  • Products where the package is opened cannot be returned.

How do I return a product?

To return a product you need the order number on your purchase confirmation. Make sure the order number is clearly visible in the box that you send back. The product can be sent to the following address:

Promenadeplein 113 - Unit 1
2711AB , Zoetermeer
The Netherlands


Once we have received your package in line with our return policy, we will initiate the process to refund your money. SHAKEMENT will refund this amount as soon as possible but no later than 30 days after the return or cancellation.

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